Canon USA has launched Managed Document Services (MDS), a new unified initiative for outsourced print and document management services, that provides the infrastructure, tools and support to serve small to enterprise offices and CRD environments.
The company claims that the new MDS evaluates a customer’s needs and ensures continuous improvements through a five- phased approach, including: discover and analyse, design, deploy and transition, support and manage, and evaluate and review.
Canon said that the new MDS leverages several new technologies and tools that combine device functions, softwares and professional services capabilities developed by it.
According to the company, these capabilities include: imageRUNNER Advance Content Delivery System, which offers capabilities for remote services; imageWARE Enterprise Management Console with Plug-ins, which can be used for on-site enterprise device management, customer-managed meter collection and service alerts delivery; and imageWARE Remote, which enables the submission of meter data and service alerts for pre-emptive support.
Other capabilities include: uniFLOW Output Manager print management software suite with modules for universal secure printing, rules-based routing, authentication, desktop accounting and print center management; and Canon MDS Knowledge Portal providing secure web site for business development and support.
Sam Yoshida, vice president and general manager of imaging systems group at Canon USA, said: This new Canon MDS offering, in combination with the technological innovations available with our products, such as the new imageRUNNER ADVANCE Series, will allow our customers and sales channels to tap into a single-point-of-contact to utilise and leverage the regional and global expertise and resources of Canon like never before for outsourced services.
