CA said that it has acquired privately-held Oblicore, a provider of service level management (SLM) software for enterprises and service providers, to strengthen its ability to set, measure and optimise service levels to meet business expectations across enterprise and cloud environments.
In addition, CA said that the Oblicore’s offerings extends its capabilities in cloud vendor management and assurance of cloud service quality. The Oblicore offerings’ transparency and control allow customers to better manage expectations between IT and the business, as well as contracts with external service providers.
Ajei Gopal, executive vice president of products and technology group at CA, said: “Oblicore’s business-centric approach gives enterprises and service providers better understanding and control over the quality and value of their IT service portfolio. With Oblicore and the recent acquisitions of NetQoS and Cassatt, CA is leaping ahead in our ability to help customers optimise IT for better business results and capitalise on the emerging cloud computing opportunity.”
Oblicore’s customers include AT&T, ABN AMRO, British Telecom, Cable & Wireless, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems.
Earlier, Oblicore and CA have worked together to CA’s offerings including spectrum infrastructure manager, service desk manager, wily introscope, eHealth and clarity PPM. Oblicore is designed for open connectivity to virtually any data source, with integrations to business systems and application and infrastructure monitoring tools from Microsoft, Oracle, SAP, IBM, HP, BMC and other providers.
Eric Converse, CEO of Oblicore, said: “Our success with mutual CA and Oblicore customers shows that together we can help close the gap between business and IT by establishing and measuring service expectations.
“Service level management is one of the fastest growing segments in the industry. Delivering Oblicore’s solutions through CA’s thousands of expert sales, services and support professionals will allow us to bring the benefits of SLM to both CA’s vast network of existing customers and a growing global market of new ones.”
