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April 17, 2009

BT establishes Asia Pacific security center in India

To provide security device management services for firewalls, intrusion detection devices and Bluecoat Proxy devices

By CBR Staff Writer

BT India has opened its first Asia Pacific Security Operations Center in Noida, India. It said the center will initially employ over 30 staff and will focus on companies in the finance, retail, and manufacturing sectors.

It will provide security device management services for firewalls, intrusion detection devices, and Bluecoat Proxy devices used for securing networked-IT environments. It is also expected to provide incident, change, configuration, and problem management services working alongside BT’s European and Americas Security Operations Centers.

The company said the center will create a global follow-the-sun customer service platform, which is expected to allow it to pass customer support between the center in Noida and similar operation centers in the UK and US.

Mr Sudhir Narang, Managing Director BT India said: “The BT SOC centre is another measure of BT’s support and service to customers globally.  We want customers to be able to change configuration and tackle problem management services which are engineered to BT’s legendary quality standards.” 

Kevin Taylor, COO at BT Global Services, said: This is a significant step in the direction of addressing customers’ requirements for high-availability networks. We will continue to invest in the SOC to ensure customers have the best environment to change or configure the latest available services from BT.

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