British Airways has signed a five-year enterprise print services PDF file contract with Xerox UK, under which the latter will simplify the airline’s mail-handling operation by managing the delivery of internal and external mail and speeding up the production of critical in-flight printed materials.
Under the agreement, British Airways reduces its digital printing, scanning and mailing costs by using Xerox to manage its mailroom and reprographics operations.
To accommodate more than one million items processed through British Airways’ mail-handling operation at London Heathrow and London Gatwick airports, Xerox has partnered with MITIE Business Services to create a mail and distribution services hub in Uxbridge.
British Airways procurement executive Mark McCarthy said British Airways has a culture of consistently improving customer service, and British Airways expect its providers to support in keeping the level of commitment.
"With Xerox focused on printing and streamlining our document processes, we can use our energy and time to focus on bringing British Airways customers the best service in the sky," said McCarthy.
Xerox Global Document Outsourcing president Stephen Cronin said having committed to a long-term project of cutting overheads and improving processes across the business, British Airways needed to find a partner that could tackle complex back-office functions.
"The next phase of the project will migrate the airline’s mail processing to a digital platform that feeds directly into its internal workflow, introducing further efficiencies," said Cronin.
