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November 18, 2009

BMC Software, to deliver IT management offerings on platform

BMC service desk express on to offer cloud-enabled service desk, self-service and inventory management capabilities

By CBR Staff Writer

BMC Software and enterprise cloud computing company have entered into a strategic alliance to deliver BMC’s IT management offerings on the platform. The initial joint offering is designed to address the demand for critical service desk function and processes delivered via the cloud.

Leveraging BMC’s core functionality of BMC Service Desk Express, and the platform, the BMC service desk express on will deliver cloud-enabled service desk, self-service and inventory management capabilities.

BMC Service Desk Express on is currently scheduled to be available in the second quarter of calendar year 2010.The companies intend to co-market and co-sell the offering.

Bob Beauchamp, chairman and chief executive of BMC, said: “BMC’s new alliance with will make it easier than ever for customers to simplify and automate their IT and achieve a quick return on their investment. A strong, simplified and standardised service desk is critical to improving efficiency, increasing service levels and reducing costs.”

Marc Benioff, chairman and CEO of, said: “The alliance between and BMC will accelerate IT management success with cloud computing. Customers can now leverage enterprise-class IT management completely in the cloud with and BMC Software.”

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