Apple finally acknowledged a bug within its iMessage system preventing some users from receiving text messages when they moved from an iPhone to another type of mobile, promising to fix it in a future update.
iMessage enables smooth communication between various Apple devices such as iPhone, iPad, and Mac, with messages routed through Apple’s servers rather than being sent through the wireless carriers as a standard text message.
"We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update. For users still experiencing an issue, please contact AppleCare," Apple told Re/code.
The problem arises if someone switches to an Android or Windows phone from an iPhone while keeping the same number, with the new phone still being recognised by the Apple’s messaging system as an iPhone.