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March 2, 2009

Air India Express selects CyberSource’s anti-fraud system

Decision Manager, designed to help automate and safeguard online ticketing

By CBR Staff Writer

CyberSource, a provider of electronic payment and risk management systems, has reported that its Decision Manager anti-fraud system has been selected by Air India Express, a low-cost airline subsidiary of Air India.

According to CyberSource, Decision Manager, which is designed to help automate and safeguard online ticketing, provides access to over 150 global validation tests to screen for fraud and determine in real time whether online transactions should be accepted, rejected, or marked for further review.

CyberSource has said that the Decision Manager features an easy-to-use interface which allows fraud management staff to create rules and manage acceptance criteria for online orders. Based on rules Air India Express defines, Decision Manager automatically determines the appropriate disposition of incoming orders: accept, reject, or review.

According to the company, orders suspended for review are held in a case management queue for fast examination and disposition using Decision Manager’s case management system. Rules can be tested without risk to determine their effectiveness and quickly modified to adapt to changing order patterns.

Harish Pai, finance head at Air India Express, said: Our rapid growth dictates a robust solution that can not only identify potentially fraudulent activity but also minimizes the burden on manual review staff. CyberSource’s considerable experience in the Indian online environment and in the travel sector was also a factor in our selection process.

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