According to ReadSoft, the investment is another step towards making document handling within the insurance company more effective. Cost savings and improved customer service are reported to be two reasons for AFA’s increased use of ReadSoft’s services. The order is worth approximately E160,000 for ReadSoft.
AFA Insurance is an umbrella organization for AFA Life Insurance, AFA Medical Insurance and AFA Work Injury Insurance.
Maria Welin-Persson, deputy director general for document technology at AFA Insurance, said: The objective of this investment is to ensure the quality of our information and to streamline our processes. These in turn lead to improvements in efficiency throughout the organization. We want to use our resources in the most optimal way and, with the aid of ReadSoft’s solutions, free up administrators’ valuable time so that they instead can focus on helping our customers.
Jan Andersson, CEO of ReadSoft, said: We are extremely happy that AFA Insurance has chosen our latest technology within automated document handling. Apart from being proof that we do things right and have the ability to meet the high requirements of customers in the insurance sector, it gives AFA Insurance the opportunity to spend more time and energy on its customers – an obvious, competitive advantage these days.