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Adobe apologises for Creative Cloud outage

Supplier says it wasn't a breach when service was down for 24 hours last week.

By CBR Staff Writer

Adobe has apologised its users following outage of its web based subscription service Creative Cloud, which was down for 24 hours.

The company has also promised to compensate the users who were affected by the outage which Adobe says due to a failure in its database.

Adobe said in a post, "The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID. First, and most importantly, we want to apologize for this outage…and how disruptive it’s been to those of you who felt the impact."

"We have identified the root cause of this failure and are putting standards in place to prevent this from happening again."

The company however denied that it was a security breach and assured clients that none of the user information or content was lost or exposed.

Those users who were using its cloud storage features to save and share their work online faced problem during the outage.

Offline users and the users who have downloaded the applications to their systems however were not affected by the knock down.

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Creative Cloud is Adobe’s subscription based service through which it offers its popular softwares including Photoshop, Premiere Pro and other products.

In February the company had revealed that it has 1.84 million paid Creative Cloud subscribers and it charges between $30-$75 per month for its subscription service.

Last October, hackers had stolen personal information of more than 38 million Adobe customer accounts during a cyber-security breach.

According to the software maker, hackers had pinched part of the source code to Photoshop editing software, which is extensively used by photography professionals.

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