Barbergh District Council in Suffolk is using Avanquest’s SMS solution, Text Message Server, to improve internal and external communications. Rather than sending out printed reminders for council tax or booking building inspection appointments, council staff will contact people using SMS messages.
The potential for numerous worker hours saved is enormous, coupled with money savings – the cost of a second class stamp is 24p, a text charge is 6p, said Bob Southgate, Babergh’s head of customer services.
Text messages can be created, sent, or received from within any email client or application, such as CRM, ERP, and the web.
Barbergh plans to expand SMS usage for emergency planning processes and also for people to report fly-tipping or grafitti to the relevant departments.
