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February 2, 2010

Siemens Enterprise launches new version of OpenScape Voice

Includes OpenScape Branch and OpenScape Concierge

By CBR Staff Writer

Siemens Enterprise Communications Group (SEN Group) has released a new version of software-based voice offering OpenScape Voice, which includes new capabilities such as OpenScape Branch and OpenScape Concierge designed to provide new deployment options and improve customer experience.

According to SEN Group, the OpenScape Branch helps extend customer’s voice services across company offices with a SIP Proxy for survivability and a session border controller for local SIP trunking connections. In addition, it provides for management integration on a common portal and helps reduce audio conferencing costs, call charges and power consumption.

OpenScape Concierge, a unified communications (UC) Attendant Console application, supports telephone attendants with real-time UC-based presence status information for contacts across both OpenScape Voice and HiPath 4000 systems. It also supports call queue and corporate directory integration, the company said.

The OpenScape Voice V4, built on unified OpenSOA applications framework, is a Session Initiation Protocol (SIP)-based enterprise voice application and a key element of the OpenScape UC Server, which incorporates enterprise grade voice services with IP least-cost routing, video conferencing, mobility, unified messaging and role-based UC applications.

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In addition, the new version offers survivability for media server features such as tones and conferencing, as well as multi-line hunt group and call forwarding. It has built in SBC functionality and SIP trunking to help lower total cost of ownership, the company claims.

Eve Aretakis, executive vice president of voice and application platforms, said: As an open, pure IP solution, it protects the customer’s existing investments by overlaying onto existing architecture. It not only takes advantage of industry standards such as SIP and SOA to provide the most innovative voice solutions in the market today, but with almost one million users world-wide, it has been field proven in real customer deployments.

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