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April 23, 2009

ServicePower signs three new contracts

SERVICEOperations enables companies to keep track of the work sent to the network of independent service contractors

By CBR Staff Writer

ServicePower, a provider of outsourced service and field service management, has signed three new contracts for its SERVICEOperations system with General Electric Consumer & Industrial, Flextronics and a US-based supplier of extended warranty service contracts. All contracts have been signed for three years.

According to the company, SERVICEOperations, a hosted software and service system, allows companies to take efficient appointments, whether covered by warranty or a regular service request, from their consumers, dispatch those jobs to the network of independent service contractors and then process the payments for servicing those claims.

SERVICEOperations is delivered via software-as-a-service, which means that all three customers will pay a monthly transaction fee to use a hosted version of the ServicePower technology for the duration of their contracts.

This delivery model gives ServicePower better line of sight on its pipeline while enabling clients to minimize capital expense and the demands on existing IT resources, thereby reducing the overall cost of the service, said ServicePower.

Mark Duffin, CEO of ServicePower, said: The SERVICEOperations product was initially born out of General Electric Consumer & Industrial’s need to keep track of work sent to its network of independent service contractors. As demonstrated by these important contract wins, that need is common to many organizations and SERVICEOperations is now an important component of the solution set we offer our customers. The efficiencies and cost savings that SERVICEOperations can provide to businesses make it a particularly attractive solution in today’s difficult economic climate.

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