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Technology / AI and automation

Serena Gets Early Christmas Present

Change management software vendor Serena Software must think Christmas has come early, announcing that it has just been awarded a $45m contract.

Serena, which was just a couple of weeks back acquired and taken private by Silver Lake Partners, was awarded two Blanket Purchase Agreements (BPAs) totalling over $45m over a five-year period by the U.S. Customs and Border Protection (CBP) to help the agency manage its security initiatives. The agreement represents the potential for both $35m in change and configuration management services and over $9m in product license and maintenance revenue over the five-year period.

CBP is the unified border agency within the Department of Homeland Security charged with the management, control and protection of the nation’s borders at and between the official ports of entry. Apparently the Office of Information and Technology (OIT) within CBP is a long-time customer of Serena ChangeMan Dimensions, which it uses to support many business-critical functions and ensure that its processes for governing change meet federal audit and compliance requirements.

On a typical day, the agency processes more than one million passengers and pedestrians, authorises nearly 65,000 cargo shipments and collects nearly $75m in revenue. Serena’s CEO Mark Woodward was chuffed, as you would expect: “We’re pleased to continue our long-standing relationship with CBP and look forward to working with them closely on this project,” he said, no doubt pouring himself another glass of champagne.

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I wonder whether Silver Lake Partners, the investment house that bought Serena for $1.2bn in cash in mid-November, knew it was about to land such a lucrative deal.

This article is from the CBROnline archive: some formatting and images may not be present.