Expanding its SMA offering to meet Pimco’s specific needs, SEI will also provide contact center services.
Under the agreement, SEI will provide Pimco with a fully outsourced, customized solution centered on delivering automated business processes, account administration, reconciliation and reporting. In providing contact center services, SEI will interact with and answer questions from financial counselors selling the Pimco Municipal Bond Ladder.
John Alshefski, SVP at investment manager services division, said: “Firms are seeking expertise, scalability, and risk mitigation so they can focus on actively managing and growing their businesses. We’ve shown time and again that we can convert accounts without interruption, integrate seamlessly, and deliver a robust platform that will scale with the business over time. We are proud to be chosen by a leader such as PIMCO and look forward to working with the firm to support their growth for years to come.”
SEI’s investment manager services division provides comprehensive operational outsourcing solutions to global investment managers focused on mutual funds, hedge and private equity funds, exchange traded funds, collective trusts and separately managed, as well as institutional and private client accounts.
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