SEEC said it created the suite to help carriers quickly deliver information, tools and services to the fingertips of their agents, agency staff, and customers through a portal-enabled, intuitive web interface.
SEEC’s Enterprise Workspace Suite comprises four business applications designed to quickly integrate data and logic from business-critical systems and streamline key sales and service transactions across channels, products and lines of business.
In the intensely competitive insurance and financial services markets, simplifying the customer experience and facilitating your producers’ relationships are major differentiators. But until now, putting information and tools at the fingertips of agents, service staff and customers has proven to be a challenge for carriers, said Jason Bloomberg, senior analyst at ZapThink.
SEEC’s Workspace Solutions offer carriers a better, faster approach for improving the way their agents do business, enabling straight-through processing, single view of the customer, and cross-channel alignment for the delivery of a seamless customer experience.
