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January 26, 2010

ScriptLogic adds automatic remediation and integration to network management system

Claims to help IT admins fix network and system concerns

By CBR Staff Writer

ScriptLogic, a provider of systems lifecycle management offerings for Microsoft Windows-based networks, has introduced an additional functionality in its network management and application monitoring offering Perspective, to help IT administrators fix network and system concerns.

The company said that IT administrators can benefit from Perspective features such as automatic remediation, as well as integration with its Help Desk Authority, a help desk ticket tracking offering.

According to ScriptLogic, Perspective allows IT administrators to automatically baseline, monitor and analyse network issues in real-time from a central location. It restarts applications or services, reboot servers, launch self-healing scripts or set scheduled actions for routine maintenance, all based on a pre-defined chain of actions created by help desk authority called knowledgebase.

The company said that the Perspective alerts can be configured to start a ticket in help desk authority. Its auto-escalation rules can be configured based on device type such as network devices, server or desktop, so tickets can be assigned to the appropriate administrator. In addition, the help desk authority tells Perspective to turn off the alert when a ticket associated with an alert is resolved.

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Two additional help desk authority functions that are supported by Perspective provide diagnostic information to IT admins. It allows administrators to launch sl360 tools from any asset or issue to run the diagnostic and troubleshooting tools for that asset. Nearly 20 sl360 tools are available, including a graphical tool for monitoring a ping of the asset, a DNS lookup tool and a method to trace a packet to the asset, the company said.

In addition, administrators can access a snapshot of diagnostic data that is specific to an asset. Detailed information includes CPU or memory load, traffic or disk space related to a specific network asset.

Nick Cavalancia, vice president of Windows management at ScriptLogic, said: “IT administrators can now automate the knowledgebase configured in Help Desk Authority to trigger Perspective to remediate issues before they even reach the help desk team. If an issue remains, administrators know why it’s been routed to them and know what specific steps have already been taken to fix the issue. The result is a faster fix.”

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