Capita expects to rollout SAP’s Claims Management from its insurance industry program in six months, as part of its effort to deliver intelligent outsourcing technology to the insurance industry.
With the integration of SAP, we anticipate major productivity boosts resulting in not only improved customer service levels but also significant cost efficiencies, said Sal Laher, IT director, Capita Insurance Services. The flexibility of SAP Claims Management allows us to easily adapt our claims business processes to the unique requirements of our clients.
Capita said the aim of the deployment is to accelerate claims processing by improving information availability and offering it on a single, integrated platform. It will utilize the software, powered by the SAP NetWeaver platform, to source information via customer portals and a data warehouse for management information. It is hoped that this will better meet the diverse requirements of insurance clients while allowing for greater efficiencies and a reduced cost base for insurance customers.
