Through this offering, Perot Systems and Sanchez will deliver products and services to clients that provide expanded market segmentation and customer relationship management (CRM) capabilities. Specifically, the solution is targeted at helping financial services organizations migrate from a mass-marketing approach to an individual customer focus; expand market presence through the efficient and cost-effective addition of new delivery and contact channels; facilitate e-commerce initiatives; and support customer retention. The solution also encourages the shift to more cost-effective channels; reduces the cost of integrating the products and services of merged or acquired institutions; and lowers product development costs as new offerings are automatically integrated across all delivery channels.
The clarion call is for newer and better technologies that can deliver an ‘active aggregation’ of customer and account information and enable transactions against that data from any consumer touch point, said Frank R. Sanchez, CEO of Sanchez. To achieve this goal, financial institutions must integrate their back-office product processing systems with all of their retail delivery channels. Sanchez’ new alliance with Perot Systems provides institutions with a solution that is centered around the institution’s relationship with its customers.
Sanchez has an excellent engineering systems legacy in the financial services industry with its PROFILE line of integrated retail banking and brokerage software. At Perot Systems, we have a tremendous amount of worldwide consulting and integration experience with information technology services, particularly in the financial services sector. Marketing an integrated customer solution for retail banking is a natural fit for both companies, said John B. Benton, deputy head, Perot Systems Financial Services Industry Group.
Under the alliance, Sanchez and Perot Systems will jointly market an integrated customer solution set for retail banking using Sanchez’ PROFILE/Xpress, a real time customer integration software product, as the transaction and customer integration engine for Perot Systems. In addition, Perot Systems and Sanchez will co-market the entire suite of PROFILE products, which includes PROFILE/Anyware, a real-time, customer-centric, multi-currency, multi-channel transaction processing system.
SOURCE: COMPANY PRESS RELEASE
