Salesforce.com, an enterprise cloud computing firm, and BMC Software, a provider of IT management, have launched RemedyForce, a new cloud offering built on Force.com, salesforce.com’s enterprise cloud computing platform.
RemedyForce is a new cloud offering that provides businesses a simple path to transform how they think about IT service management and provides tangible results such as streamlined IT support processes and reduced costs.
The companies said that the Remedy Force is an IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform.
Remedy Force features include: an easy-to-use IT service management suite optimised for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications;
In addition, it features true service management, including a configuration management database to provide the required single source of truth; real-time collaboration using Salesforce Chatter; and mobile access, reporting, and analytics.
BMC Software chairman and CEO Bob Beauchamp said RemedyForce provides an impressive new group of companies the opportunity to access the power of BMC’s IT Service Management offerings as well as strengthens the core offering available to their own customers.
"The result provides businesses new ways to get more out of their IT investment and this is the best of both worlds cutting edge delivery of proven offerings that will accelerate customer success and the evolution of both the cloud computing and IT management markets," Beauchamp said.