Safeco says the real-time capability cuts a one-week process into a two-minute drill – saving agencies time and enhancing their customer-service experience.
The insurer’s agencies in 10 states have already received access to the Policy Change tool. The rest of Safeco’s more than 9,000 independent agent partners will receive access during rolling state launches that run through Nov 9. All agencies can use Safeco’s single intake system for commercial endorsements, a policy change webform introduced this spring that eliminates agents’ need to call, mail or fax.
We’ve introduced a once-and-done transaction for agents, allowing them to provide better customer service while increasing operational efficiencies, says Bill Miele, VP of Safeco Risk Services.
Commercial auto is the first business line to be included with real-time processing in Policy Change. More commercial endorsements will roll out the capability in 2007. Most of the company’s personal lines products already offer real-time policy change, including auto, home, fire, motorcycle, off-road recreational vehicles, umbrella and watercraft.
