In addition to the core system conversion, Fidelity National Financial will provide an integrated online banking solution, nationwide ATM and debit card capabilities and a revised audio response system.
Ryder System Federal Credit Union (RSFCU) employed Fidelity with a view to facilitate access to electronic delivery channels such as online banking, ATMs and telephone banking.
Our member base is significantly broader than those local members who walk into our lobby every day – as many are the truck drivers, vehicle leasing and rental agents and supply chain specialists who are located throughout the country, said Mr Kenneth Glenn, president of Ryder System Federal Credit Union Glenn. To effectively serve all of our members’ needs, we required a solution that would allow us to seamlessly adapt our current services and quickly introduce new electronic channels.
RSFCU intends to exploit Mercury’s aim of establishing personalized, member-centric relationships. The union will implement the electronic-based features contained within the Mercury solution including internet banking, voice response, collections management, eStatements and business banking.
