Customer relationship management (CRM) software company SugarCRM has announced that Roxtec has selected Riva Integration Server from Omni to integrate its SugarCRM system with Microsoft Exchange.
Roxtec is a developer, manufacturer and seller of complete sealing offerings for cables and pipes. It has relied on Sugar Professional Edition as its worldwide CRM system since 2006.
SugarCRM said that the integration of Riva with SugarCRM enabled Roxtec to synchronise their desktop applications with mobile email, enabling 60 sales team managers in 18 of Roxtec’s subsidiaries to better collaborate and more effectively communicate.
The company added that with Riva, Roxtec reduced its administration time and efforts significantly while providing its users with advanced integration features including automatic synchronisation, along with CRM access from a variety of email applications and mobile devices such as the Apple iPhone, iPod Touch and iPad.
CRM Specialist at Roxtec Matthias Brück said, "We’ve always been impressed by Sugar’s intuitive, flexible and open solution, and now Riva has allowed us to take our relationship one step further to make our CRM solution that much more simple and effective."
"We are pleased with the positive feedback from our sales teams that users are able to collaborate more efficiently and stay more focused on the sale,"added Bruck.
In addition to Sugar Professional, SugarCRM offers Sugar Enterprise, Corporate and Ultimate subscription options for small and mid- sized businesses to large enterprises.
SugarCRM CTO and co-founder Clint Oram said, "Our goal is to provide sales teams with a solution that enables them to grow revenue and retain top customers."
"This integrated offering provides users with a solution for managing their Outlook systems more effectively, and from the mobile device of their choice."
