renna, a mobile reseller, has signed an agreement for Convergys to provide prepaid services obtained from its acquisition of Intervoice, to mobile subscribers in Oman.
Through its relationship technology management business unit, Convergys has already implemented components of the prepaid solution including real-time rating, self-service, and value-added services for the operator, as renna prepares to launch its service in the first half of 2009, according to Convergys.
Convergys said that it has also provided network-level support to assist renna’s integration into a network and will continue to work with the operator as it launches its service and throughout its evolution.
Niklas Nielsen, CEO of renna, said: Convergys’s state-of-the-art, integrated solutions enable us to create and define the renna experience for our customers and provide high flexibility and user friendliness. With Convergys, we can offer modern services to our customers, who will benefit from flexible tariff plans we’ve tailored to their specific needs, as well as a range of innovative value-added services which are different from what is available in our market today.
Jim Boyce, President of Convergys Global Business Units, said: “MVNOs like renna look to differentiate themselves from the competition by offering innovative services that define their brand and drive customer loyalty. Deploying flexible, quick-to-launch solutions that support their vision and strategy are a key priority.
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