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Technology / AI and automation

REMEDY ADDS MORE JAVA TO HELP DESK APPS

Administrators running Remedy Corp’s internal help desk applications can monitor performance and system indicators using meters, charts and other notification features which are now available as Java applets. The company has integrated a Java client into its Flashboard application management suite and packaging the product as version 2.0. Flashboard, which is used in conjunction with Remedy’s ARS Action Request System help desk, provides a real-time, dynamically-updated graphical interface for tracking real-time data and monitoring operational trends. A five-user Flashboard server, proxy server and Java applet costs $16,500. Remedy, which bills itself as a consolidated operations management concern claims 4,250 customers, up from 3,000-odd this time last year. It’s average install price is $15,000 to $20,000. Remedy is still focused exclusively on help desk applications which run inside an organization rather than the customer information, support and sales automation applications offered by the likes of Scopus, Vantive and Clarify. It figures Software Artistry and Peregrine Systems are still its main competition. Its got other products in the pipe this quarter before an overhaul of ARS.

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CBR Staff Writer

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