RBC Insurance expects the software to provide it with the tools needed for managing its team of mobile adjusters.
ServicePower, global supplier of workforce optimization software, claims the solution will further improve management’s visibility into the service process and allow them to manage their adjusters’ time more effectively.
Glenn Penny, vice president of claims for RBC Insurance, said, Effective management of the loss adjustment process is of paramount importance in maintaining a high level of customer satisfaction while ensuring we remain as competitive as possible in today’s marketplace. We want to continue improving our process over time so we can deliver even higher levels of customer service in the future.
The ServicePower solution will initially be implemented within the home and auto division of RBC Insurance.
