Regulatory Affairs Professionals Society (RAPS) faced numerous challenges in managing inbound support requests from members, and the frequently asked questions (FAQs) section of the website was not as user friendly as had been hoped. The goal was to provide support staff with applications to improve overall department efficiency and response times, as well as improve the consistency of the responses, and to replace the existing static FAQs with a dynamic member support portal.
Implementing Parature Customer Service software would ensure effective internal communication, proactive member support, and enable member self-service all in one unified system.
Parature claims that it enables any organization to fundamentally change the way they support their customers through its software-as-a-service delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
Duke Chung, president and CEO Parature, said: Associations are consistently challenged to effectively manage their member support requests and increase member retention. Parature is championing the way to empower associations with the smartest, most efficient way to manage all their support needs; through our innovative Parature Customer Service software and integration partnerships with world-class association management software providers.