Rank Xerox Ltd has come up with a revolutionary idea for determining pay rises for managers throughout Europe: increases, initially for the top 130 managers, will be decided on the basis of surveys of customer satisfaction with the performance of the company, and internal measurements of customer loyalty; the company also reported that 1987 profits were up 49% at UKP318m on turnover that rose 15% to UKP2,200m.
RANK XEROX HAS NEW IDEA OF DETERMINING PAY RISES FOR MANAGERS
