The business’s life and disability insurance claims applications now have enhanced navigation to help clients execute functions more efficiently, integrated report scheduling to simplify the report creation process, and increased flexibility and choice allowing clients to select from a robust menu of report formats and delivery options.
In addition, clients now have streamlined access to one-click viewing of administrative reports, which are accessible through e-mail notifications, as well as updated screen designs and new and improved on-screen instructions.
Mike Ferrito, vice president of operations, Prudential Group Insurance, said: Prudential strives to continually improve the customer experience by streamlining the administration and increasing the flexibility of our products and services. These enhancements are a perfect example of our strong commitment to delivering quality and convenience to our diverse clientele.
Our recent Trends in Benefits Web Technology research helps us keep our finger on the pulse of how plan sponsors use web technology to improve the efficiency and effectiveness of their benefits administration, including group life and disability. Clearly employers’ reliance on online tools is only expected to increase in the years to come and we will continue to enhance our systems to improve our clients’ online experiences.
