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April 8, 2009

PlantCML releases new IP-based call taking system for call centers

Introduces IP Key Expansion Module with 24 additional programmable keys

By CBR Staff Writer

PlantCML, an EADS North America company, has released the Vesta Pallas 2.6 Service Pack 2, an all-in-one, IP-based call taking system for call centers with two-to-12 call taking positions.

According to the company, the Vesta Pallas handles both emergency and administrative calls in an easily installable, turnkey system. Vesta Pallas is a converged voice and data system, providing a choice of IP-enabled or pure-IP strategy alongside conventional functionality.

PlantCML has said that its Vesta Pallas 2.6 Service Pack (SP) 2 with Pallas PBX 4.0 is a significant upgrade that includes many new features and capabilities including: improvements in IP telephony with the introduction of the IP Key Expansion Module with 24 additional programmable keys; support of IP phones or hybrid phone configurations with TDM/digital handsets deployed in any combination; Element Manager, a new PBX maintenance program that eases configuration and facilitates faster backups.

Mahendra Soneji, vice president of product management at PlantCML, said: To have a solution with a clear migration capability from conventional communications to VoIP will ensure that emergency call centers have the most comprehensive, reliable and cost-effective solution available. There isn’t a more flexible offering available in the market today.

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