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December 12, 2006

Phoenix Life Insurance goes live on WorkForce’s EmpCenter

Phoenix Life Insurance Company of Hartford, Connecticut has implemented workforce management firm WorkForce Software's EmpCenter Online suite for 1,500 of its employees.

By CBR Staff Writer

For years, 1,500 employees at Phoenix Life Insurance tracked their time by writing it down on paper and handing it off to payroll personnel. In the payroll department, 80 people were involved in re-entering that data, and the processes took up to 50 hours each week.

In addition, errors occurred when employees did not turn in timesheets, timesheets were mis-keyed, or time was not accurately recorded, resulting in overpayments.

However, now that it has gone live on WorkForce Software’s EmpCenter Online suite, the insurer expects to realize $500,000 per year in savings.

Phoenix Life Insurance’s salaried personnel will use EmpCenter’s web-based timesheets to enter exception-based data only, while hourly employees enter daily hours worked. The system automatically calculates overtime hours based on pre-defined business rules and regulations to ensure accurate employee paychecks.

When employees forget to enter their timesheets, EmpCenter alerts managers via email that timesheets are missing, thus eliminating a recurring problem at the company.

The self-service feature of EmpCenter automates employee interactions such as reporting time, absences, time billed to projects, and time-off requests, increasing productivity. These interactions take place in every company, but in many cases the employee has to contact HR or payroll to request or access information, costing the employer time and overhead.

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