Mercury Business Availability Center is a strategic part of ‘Mercury BTO Enterprise’, an integrated suite of BTO applications designed to help customers optimize the business outcomes of IT.
Phoenix Insurance handles approximately 70% of the company’s business processes electronically, and has developed a portal for its agents to use for policy proposals and claims processing. Phoenix uses Business Availability Center to monitor more than 80 business transactions supporting processes ranging from quote generation to processing claims to premium renewals.
At Phoenix Insurance, our goal is to use technology to help us process claims faster to give us a competitive advantage and help us increase our market share, said Yaki Cohen, director of infrastructure for Phoenix Insurance. With Mercury Business Availability Center, we are able to proactively address issues before they affect our entire network of insurance agents who rely on our portal to service our customers.
