The acquisition creates a company with unique strengths based on complementary technologies and distribution channels. Remedy has a long history of success in serving midsize companies and departmental needs with its IT Service Management (ITSM) applications, while its Action Request System® (AR System®) has offered a highly adaptable way to build custom applications in service management for both midsize and enterprise customers globally. In contrast, Peregrine has pioneered end-to-end Infrastructure Management and Employee Relationship Management solutions that feature extensive best practice workflows for enterprise customers with large, complex infrastructures.
The combined technologies of Peregrine and Remedy assure customers of a powerful path of choice, innovation and enhanced functionality in the years ahead, said Steve Gardner, Peregrine chairman and CEO. Peregrine intends to support Remedy software applications. In addition, Peregrine has a track record for acquiring domain expertise and turning it into new solutions. With the addition of the Remedy AR System, Peregrine will have unrivaled capabilities to pioneer new applications of value for customers.
Larry Garlick, chairman of the board and CEO of Remedy, said: At the foundation, both Remedy and Peregrine are built on a strong dedication to developing superior technology that solves critical business problems. This agreement will provide customers of both companies with a vastly expanded scope of capabilities. By combining Peregrine’s best practice solutions with the flexibility and adaptability of the Remedy AR System, enterprises will be able to achieve unprecedented gains in efficiency.
The new organization will take to market a broad spectrum of technologies with the intent of creating one of the most comprehensive solution platforms in the software industry, delivering rapid return on investment (ROI) to customers:
Core Technologies – Peregrine plans to focus development efforts on a fully Web-centric application development platform, leveraging Remedy’s AR System with Peregrine’s Get-It Studio and the B2B Integration suite for the benefit of all enterprise customers. Peregrine is scheduled to release the Web-based version of the AR System 5.0 in December. Peregrine also plans to enhance the AR System with its B2B Integration technology. With the combined capabilities, customers will be able to build Web-based solutions to connect internal processes digitally across the firewall to customers, partners, suppliers and other important relationships.
Software Solutions -Peregrine plans to actively support the Remedy ITSM suite with the intent to expand the marketing of these applications to small and midsize businesses and to departments of larger organizations. At the same time, Peregrine’s Infrastructure Management suite – including ServiceCenter will continue to be the flagship for the enterprise customer. Peregrine’s AssetCenter will be the lead asset solution for all segments. In addition, Peregrine plans to support customer extensions for Remedy’s Customer Relationship Management (CRM) applications along with current implementations and rollouts. In the future, these applications will be focused in their strong customer support capabilities, particularly as a complementary offering to Peregrine’s ServiceCenter and B2B relationship management product offerings.
With the acquisition, Peregrine has assumed worldwide sales and support responsibility for Remedy products. Remedy ITSM and CRM customers will continue to receive support per their maintenance contracts and will be able to purchase additional licenses from Peregrine together with all other Peregrine products. No migration program for AR System or ITSM products to other Peregrine products is planned since both AR System and ITSM will be actively marketed, sold, enhanced, and supported. Customers will have open access to all Peregrine products and Peregrine solutions consultants will work with customers to fit the appropriate product to the appropriate business need.
SOURCE: COMPANY PRESS RELEASE
