ITIL is a widely accepted approach to IT service management that provides a cohesive set of best practice, drawn from the public and private sectors and supported by accredited implementation and assessment software tools.
Peregrine’s new ITIL and Beyond package, which includes various incident management, root cause analysis, change management and service level management features, is seen as especially important to Peregrine’s typically multinational customer base as ITIL offers a common model to consolidated service management.
Other new modules are intended to ease pressure points facing organizations that wish to consolidate their service desks and better manage service availability by standardizing on common processes. A package called Rapid Replacement will be targeted at IT organizations that want to establish a consolidated service desk. Ed Chopskie, director of strategic and product marketing said: The idea is that every time you consolidate, you get about 15% savings right off the bat. He said a new Service Level Management module includes asset contract features to help big businesses track warranties, lease agreements and software compliance factors.
Chopskie said the new release of the ServiceCenter 5.1 base is the only service management product on the market to feature load balancing and complete redundancy. Version 5.1 has a lot of enhancements that cater to the administrators of this product. The San Diego, California-based company has concentrated on building in time saving wizards and short cuts to make the tailoring process easier. A planned Version 6 for probable release by year end will add a new, improved user interface to the system, he said.
Peregrine is emerging from a major reorganization as part of Chapter 11 proceedings after coming badly unstuck last year following an unsuccessful acquisition spree.
Source: Computerwire
