View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
October 12, 2009

Pegasystems adds social media collaboration to its BPM

To allow customers share ideas and suggestions in real time

By CBR Staff Writer

Pegasystems has social media collaboration to its SmartBPM, to enableprocess owners, clients, and also their customers to share ideas and suggestions in real-time.

The company said that the SmartBPM uses social media as an interactive and real-time collaborative environment to aid the planning and execution of business improvement projects. By extending is existing tools for ad hoc collaboration, SmartBPM makes it easier for project teams to connect, add user-generated content, vote, and rank items associated with any given project. By reaching out to customers and clients, SmartBPM now allows critical real-time customer feedback into the process improvement process.

According to Pegasystems, the new, real-time, electronic process sticky notes offer a quick way to capture comments, issues, or new opportunity for improvements. Process wikis support group editing and consensus for collaborative discussion; process participants can post and receive dynamic updates for project team members.

The company said that if teams are using tools such as Facebook, LinkedIn, or SharePoint, they can embed links to Pegasystems SmartBPM resources for expanded collaboration and all the native collaboration capabilities in SmartBPM are available in the cloud-based SmartPaaS offering.

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Setrag Khoshafian, VP of BPM Technology at Pegasystems, said: “SmartBPM and social networking tools are completely complementary. On the one hand, SmartBPM provides the context for collaboration, both when building solutions, as well as when executing SmartBPM process applications. On the other hand, SmartBPM leverages social networking for collaborative improvement of BPM solutions.”

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU