View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
December 1, 2009

Partners Mutual Buys Communications Software Suite From Interactive Intelligence

To integrate with existing AcroSoft document management and work-flow applications for insurance

By CBR Staff Writer

Partners Mutual Insurance, a property and casualty insurance company, has purchased the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC).

The company said that it selected Interactive Intelligence based on its insurance expertise and CIC’s feature-set and cost-effectiveness.

Interactive Intelligence reseller, Attalus Communications, is assisting Partners Mutual with its CIC deployment and integration to its AcroSoft content management applications.

Once fully deployed, CIC will give Partners Mutual SIP-based IP PBX switching capabilities and applications for presence management, multichannel routing and queuing, interactive voice response, auto-attendant, unified messaging, call recording, and conferencing. Partners Mutual expects to complete deployment by December 31, 2009.

Content from our partners
Sherif Tawfik: The Middle East and Africa are ready to lead on the climate
What to look for in a modern ERP system
How tech leaders can keep energy costs down and meet efficiency goals

Richard Ewert, president and CEO of Partners Mutual, said: “We were introduced to CIC after Interactive Intelligence acquired content management company AcroSoft, whose insurance solutions we had been using since 2005. We liked the idea of being able to leverage both contact center automation and enterprise IP telephony features that would also easily integrate with our existing AcroSoft document management and work-flow applications for insurance.”

Topics in this article :
Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU