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February 11, 2010

Palmetto Bank Selects Diebold’s Outsourcing Solution

The Palmetto Bank of Greenville has selected Diebold's self-service outsourcing solution to have access to the details of its ATM fleet through thousands of detailed message sets.

By CBR Staff Writer

The Palmetto Bank implemented Integrated Services package that includes Diebold’s currency management solution to track and analyze cash movement and replenishment across the entire network. To boost its marketing presence, The Palmetto Bank also chose Diebold’s RemoteLink. It delivers advertising and couponing screen graphics to ATMs to provide targeted marketing campaigns directly to customers while eliminating the time and expense necessary to manually distribute the files.

The Palmetto Bank also implemented Advisor ATM status monitoring, which boosts uptime by delivering specific, detailed messages directly from the ATM about low cash or receipt paper levels, card reader problems and printer paper jams, and first- and second-line maintenance by technicians who offer 24/7 support for everything from preventative maintenance to parts replacement and repair.

Further, the bank deployed software deployment, which helps keep the institution’s ATM fleet current on critical software updates. The software also assists The Palmetto Bank in remaining compliant with the Payment Card Industry (PCI) Security Standards.

Ed Simpson, senior vice president and chief operations officer at The Palmetto Bank, said: Diebold’s symposium is an important element of our integration efforts to help move our financial institution smoothly and profitably into the next phase of our history and further differentiate us in the market. We attended the symposium seeking a cash-handling solution and found that not only did Diebold offer an array of solutions that met our most critical needs, but they could also be implemented and managed by Diebold.

Charles Ducey, executive vice president of North America operations at Diebold, said: Diebold’s outsourcing solutions empower financial institutions to achieve greater returns on their investments without the need to devote their valuable resources to the day-to-day operational activities. The Palmetto Bank also benefits from a single point of contact to manage the entire array of Diebold services, freeing up its personnel and resources to focus on core functions.

Greenville, South Carolina-based The Palmetto Bank is an independent state-chartered commercial bank. The bank specializes in providing personalized community banking services to individuals and small to mid-size businesses including retail and commercial banking, mortgage, trust, brokerage and insurance.

Ohio-based Diebold provides integrated self-service delivery and security systems and services.

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