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March 3, 2009

OUP implements RedPrairie’s WFM system

Cuts order fulfillment costs by 27%

By CBR Staff Writer

RedPrairie has announced that Oxford University Press, an academic publishing house, has cut order fulfillment costs by 27% with the company’s workforce management system.

Oxford University Press (OUP) collaborated with its workforce to implement RedPrairie’s workforce management (WFM) system in its UK warehouse in order to increase its service capacity.

RedPrairie claims that in the first week alone, order throughput rose by 19%, with the result that over one year the cost of fulfilling an order fell by 27%. In addition OUP was also able to save GBP100,000 from its annual budget for warehouse staff as it was able to handle orders during peak periods using less resources, said RedPrairie.

Elwyn Roberts, infrastructure manager of OUP, said: The key to successfully implementing the system was to fully involve staff in the project. We gave them ownership of their productivity and the chance to contribute ideas so that all the changes made were their own. This proved to be a catalyst to re-energise the team and showed them a wealth of new opportunities, what we call light bulb moments, small things that make a big difference. Given the choice, no one would go back to the old way of working.

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