UK operator Orange has come under fire after customers were bombarded with spam text messages over the weekend.
The network, part of the Everything Everywhere (EE) network alongside T-Mobile, apparently sent out repeated SMS messages referring to its Magic Number service, which allows customers to make free calls to pre-selected Orange Mobile and Orange Broadband Wireless and Talk numbers.
The messages alerted the user that they were able to add new numbers to their account, which can be managed from either an Orange mobile account or via the My EE app, although a link included in the messages did not work.
EE’s online forum quickly filled with complaints from users saying they had received the messages multiple times, with one user receiving 92 messages in four days, leading to an internal enquiry being launched by the company.
Last night, Miles, an EE community team member, took to the messageboard to apologise for the issue, saying the company hoped to have the issue fixed later today.
‘Unfortunately, we’re having an issue with the text message service that reminds people they are eligible to add another magic number," he wrote. "This reminder should only be sent once, but some customers are getting multiple reminders."
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"If you’ve received any of these duplicate messages, please accept our apologies for any inconvenience. Remember: you’re not charged to receive magic number reminders," he added.
"Our team is working on a fix that will stop any further instances of multiple reminders happening. We’re expecting an additional update on this fix tomorrow. I’ll post here as soon as I have further details."
No further details were available this morning, meaning the issue could still be unresolved.
