View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
November 17, 2008updated 06 Sep 2016 2:38pm

Oracle releases new version of Siebel CRM

Oracle has released version 8.1.1 of its Siebel CRM, and is expected to provide industry-specific services for self-service and customer loyalty management enabling cost savings through use of open standards technology.

By CBR Staff Writer

Released under the Applications Unlimited program, Oracle said that it has updated Siebel Self-Service, including Siebel eSupport and Siebel eCommerce applications, with Java-based J2EE applications built on Oracle Fusion Middleware that extends the company’s CRM product to the web channel.

According to Oracle, Siebel CRM 8.1.1 provides industry-specific customer self-service for communications and the public sector, as well as enhanced use of multi-channel applications with Siebel Chat and a more comprehensive search capability.

New features in Siebel Loyalty for version 8.1.1 are expected to support the entire customer loyalty program lifecycle by providing membership enrollment and management, including loyalty points accrual and redemption, member services, partner management and promotion management, said Oracle.

New features in Siebel Marketing for version 8.1.1 reportedly provide a closed-loop service that empowers all members of the marketing organization with actionable insight by automating processes across the marketing function, from strategy and planning to multi-channel response and lead management execution.

With Siebel Sales 8.1.1, sales forecasting capabilities have been extended to give sales teams the flexibility to manage and share forecasting in cross-functional teams and to perform ad hoc adjustments that help improve sales quota attainment, added Oracle. Siebel CRM 8.1.1 includes new deal registration capability to provide improved visibility into channel partner deals – enabling increased sales effectives of the partner channel, according to Oracle.

Content from our partners
Unlocking growth through hybrid cloud: 5 key takeaways
How businesses can safeguard themselves on the cyber frontline
How hackers’ tactics are evolving in an increasingly complex landscape

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.