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November 9, 2009

Oracle releases new version of PeopleSoft Enterprise CRM

Adds new tools for users to engage and connect with others in network

By CBR Staff Writer

Oracle has released PeopleSoft Enterprise CRM 9.1, which it claims to help organisations in increasing user productivity, business performance and lower the cost of ownership across CRM business processes.

The company claims that the new version introduces over 100 new features, 20 new web services and two new products across sales, service and marketing and more than 4,000 CRM pages.

According to Oracle, PeopleSoft Enterprise CRM 9.1 users can use new tools such as such as chat, wikis, discussion forums, blogs and tagging, to engage and connect with others in their network. PeopleSoft Enterprise CRM 9.1, which is built on PeopleSoft Enterprise PeopleTools 8.50 includes drag and drop interactivity, partial page refresh, modal search windows, and simpler navigation.

The company said that marketers can leverage lower cost marketing channels and expand marketing reach through new channels like SMS messaging. The new version expands its product and service price rules capabilities, taking advantage of the price rule framework available in PeopleSoft Enterprise Pricer.

Expanded CRM functionalities for Human Resources include, integration between PeopleSoft HelpDesk for human resources and workforce communications with the E-Business Suite 12.1 Human Capital Management, the company said.

Paco Aubrejuan, vice president and general manager of PeopleSoft at Oracle, said: In this release we enable our stakeholders to increase user productivity through Web 2.0 functionality, increase business performance and significantly lower cost of ownership.

This latest release of PeopleSoft CRM 9.1 has created a great deal of customer excitement, especially when they see new functionality and new user experience for the first time.

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