Oracle has introduced its JD Edwards EnterpriseOne One View Reporting for Service Management to help organisations optimise customer service.
The new release is part of JD Edwards EnterpriseOne One View Reporting, a real-time reporting application that provides users with a simplified view of the essential data needed to execute business processes.
JD Edwards EnterpriseOne One View Reporting for Service Management includes eight new JD Edwards EnterpriseOne One View Reporting applications to support service management in the areas of service contracts, work orders, equipment and preventive maintenance.
Oracle’s new release includes a library of 38 pre-built reports that will reduce reporting costs, enhance real-time decision making and turn data into knowledge. This will enable end-users to design, create, run and share reports with least amount of IT support.
The new release will analyse service contracts for profitability, helping users to improve customer service performance. It will also enable users to improve efficiencies, increase customer equipment uptime and manage maintenance costs.
JD Edwards EnterpriseOne One View Reporting for Service Management and JD Edwards EnterpriseOne One View Reporting are part of Oracle’s JD Edwards EnterpriseOne 9.1, an integrated applications suite of enterprise resource planning software.
Oracle JD Edwards group vice president and general manager Lyle Ekdahl By introducing a new suite of service management applications to the extensive library of Oracle’s JD Edwards EnterpriseOne One View Reporting applications, the company is empowering individual users to help improve service levels.
"This ultimately helps organizations improve the bottom line by reducing costs, increasing customer satisfaction and growing revenue," Ekdahl said.
