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January 25, 2012

Oracle enhances utilities field service efficiency with new utility offerings

Utilities are provided with flexible scheduling options

By CBR Staff Writer

Oracle has introduced new Utilities Mobile Workforce Management 2.1 and Utilities Mobile Workforce Analytics, which help utilities to improve field service efficiency, customer service and system reliability.

With the new Oracle Utilities Mobile Workforce Management 2.1, utilities are provided with flexible scheduling options while helping to reduce costs and enables utilities to schedule complex activities such as work orders with multiple tasks performed by multiple crews to complete services quickly and accurately.

In addition, the Mobile Workforce Management 2.1also enables utilities to take advantage of advanced collaboration tools.

Also, the offering supports Oracle Utilities Mobile Workforce Analytics, a business intelligence product that helps utilities determine and the Mobile Workforce Analytics is built on the Oracle Business Intelligence Enterprise Edition (OBIEE) platform.

Oracle Utilities senior vice president and general manager Rodger Smith said utilities are focused on enhancing customer service, controlling costs and ensuring a safe workplace and a reliable network.

"Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics provide utilities with the tools they need to balance the dynamics of mobilizing, dispatching and monitoring their field service workforces – improving operational and service efficiency and maximizing customer satisfaction," said Smith.

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