Oracle has entered into an agreement to acquire InQuira, a provider of service knowledge management software that supports web self-service and agent-assisted service.
San Francisco Bay Area headquartered, privately held InQuira helps customers find more relevant answers to questions online or from a service agent guided by a scalable knowledge management platform.
Oracle and InQuira are expected to deliver the most comprehensive cross channel customer support offering, following this acquisition, which is subject to customary closing conditions and regulatory approvals.
The financial details of the transaction were not disclosed.
SVP Oracle CRM Anthony Lye said the acquisition of InQuira provides Oracle with a complete knowledge management suite, integrated with self-service support, online customer forums and agent-assisted CRM.
"We expect InQuira to be the centerpiece for Oracle Fusion CRM Service. With InQuira, Oracle will provide an integrated suite of proven solutions that deliver a comprehensive and highly personalized experience for every customer, across all channels," Lye said.
InQuira CEO Mike Murphy said with integrated knowledge management, companies have the ability to capture, create, understand and deliver the right answers when customers need it.
"We are excited to join Oracle and offer a comprehensive cross channel customer support solution," Murphy said.
