HP Enterprise Services said that Optus, an Australia-based telecommunications company, has signed a three-year agreement to improve the performance and quality levels of key application support services.
Under the agreement, HP will provide applications management for a number of applications including customer billing, data warehouse and other systems. Outsourcing these applications to HP is expected to help Optus improve applications performance and quality.
Lawrie Turner, chief information officer of Optus, said: “By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers.
“The new agreement represents a significant commitment in our relationship with HP. We selected HP for its operational capability, flexibility, security compliance and experience in managing complex transitions.”
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HP said that teams have commenced planning the move of Optus’ current support from suppliers to HP. It will provide standardised tools and processes for service delivery to be transferred between delivery centres worldwide.
David Caspari, managing director for Australia and New Zealand, HP Enterprise Services, said: “Optus needs an agile applications environment to innovate and meet the changing needs of its customers. Combining HP’s deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings.”
