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November 8, 2009

Open Text offers fax functions for Microsoft Exchange Server 2010

Offers ability to access faxing from mobile devices

By CBR Staff Writer

Open Text has developed enterprise fax functionality integrated with Microsoft Exchange Server 2010, to enable enterprises to migrate to Exchange Server 2010, preserve their investments in network-based fax capability and unified messaging systems. It also provides the ability to access faxing from mobile devices.

The company has also developed exchange connector for exchange server 2010, which routes faxes into and out of the Exchange Server 2010 system using Open Text Fax Server RightFax Edition.

The company said that when a fax comes into an enterprise, Exchange Server 2010 unified messaging forwards it to the Open Text Fax Server, which processes the document so it can be transmitted to and viewed within Microsoft Office Outlook as a native fax message. It then routes the fax through Exchange Server to the recipient’s Outlook inbox. Users can also send e-mail messages and attachments to the Fax Server from their Outlook inbox for faxing to recipients outside the enterprise.

According to Open Text, advantage of Fax Server is that faxes are digitally protected, helping to prevent loss or unauthorised viewing of documents. The integration of the Open Text fax technology into Exchange Server 2010 eliminates faxing as a stand-alone system that would require additional IT resources to maintain.

Features such as Active Directory service synchronisation and support for Outlook contact forms provide tools for managing faxes alongside other unified messaging features. Companies can also take advantage of unified communications to have faxes routed to mobile users, who can read and respond to faxes from their smartphones.

Raul Camacho, senior product manager of Open Text Fax and Document Distribution, said: By developing and updating our fax solutions to work with Exchange Server 2010, we provide enterprises with continued fax functionality that is vital in many industries. What’s more, since faxing is built into the unified communications infrastructure users can easily receive, view, and send faxes from a variety of devices and locations, just like email.

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