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January 26, 2012

OneDesk introduces new Application Program Interface

Third party developers can leverage the company's social product development platform

By CBR Staff Writer

Product management software company OneDesk has released new public Application Program Interface (API), expanding its all-in-one blended application for product managers, innovators, engineers, marketers and customer support professionals.

OneDesk’s new public API allows for flexibility, control and automation over the product development process and enhances usability and increases functionality for its users.

With OneDesk’s API, third party developers can leverage the company’s social product development platform to create an end-to-end collaborative environment, which helps increase visibility, productivity, and streamlines product workflows.

The new public API combines Product, Project and Requirements Management, Roadmapping, Issue and Defect Tracking, Social Media Monitoring & Engagement, Customer Feedback Collection & Control, Idea/Innovation Vetting & Scoring and Customer Service/Help Desk Management.

With the ability to integrate with enterprise applications such as Salesforce, SAP, Oracle, and NetSuite, OneDesk further expands its cloud-based co-creation & management suite’s collaborative power and flexibility.

OneDesk Product Marketing vice-president Derek Gold said OneDesk’s unified cross-functional environment allows companies to quickly adapt the application suite to the unique processes within their organisation.

"With the launch of the new API, our customers will benefit from a vibrant social product development ecosystem that will extend the platform’s agility and reach," said Gold.

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