The bank currently uses Pegasystem’s ‘SmartAdjust’ framework to automate the activities necessary to resolve payments exceptions.
Pegasystems says its BPM system allows for intelligent automation, including the ability to share common policies and procedures across departments, while specializing as needed.
SmartAdjust helps automate automate the decision-making and work processing involved in exceptions management, including data and image retrieval, work routing and queuing, case management and more.
Robert Spencer, MD, North American sales, Pegasystems, said, with SmartBPM, we uniquely integrate business rules and policies, offering an intelligent platform to manage the complexity of decisions and processes, and with the SmartAdjust solution framework, we provide pre-built foundational elements to accelerate time-to-market.
