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July 21, 2009

NTRglobal launches new IT support application

To allow virtually manage up to eight computers simultaneously

By CBR Staff Writer

NTRglobal has released NTRsupport Pro, a new IT support application developed for support professionals seeking remote control designed for a small IT support operation.

NTRglobal said that the new application is portable and can be be accessed from any PC to allow an IT support professional to work from anywhere to deliver remote support. NTRsupport Pro executable is a self-contained widget that can be downloaded from the internet or can be downloaded and accessed through USB storage device.

Reportedly, with the new application, a technical support provider can virtually manage up to eight computers simultaneously, even if a reboot is required for the machine. The new application remote control capabilities allow support techs to diagnose problems, implement fixes, transfer files and demonstrate offerings while a customer watches in real time.

The company said that additional machines can be monitored in ‘unattended mode’ by StayConnected agent which is downloaded onto the end user machine. Multiple StayConnected machines can be managed from the operator user interface with no limit to the total numbers of machines supported.

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Mark Cheshire, VP of product management at NTRglobal, said: This new solution is also perfect for Managed Service Providers (MSPs) who are looking to provide ad-hoc remote support with their service offerings. With a simple user interface, basic remote control features and integration to small business accounting systems, NTRsupport PRO is perfect for the SMB market.

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