The bank selected Digital Insight’s online platform for its ability to seamlessly integrate with technology partners. This enables the vendor to offer its online products and services to consumer and business banking users from within its ‘Deep Defense’ secure environment, which it says delivered a 99.94% uptime performance in 2005.
In addition, Northrim Bank plans to leverage Digital Insight’s proprietary ‘Growth and Retention’ program, a set of best-practice marketing and sales tools, creative materials and training programs that encourage customers to utilize more online products and services.
Northrim Bank’s personal banking customers will have access to bill payment, check imaging, check reorder and web connect, a feature that enables Quicken and Microsoft Money users to seamlessly interact with their personal financial management software.
Northrim’s business banking customers will also have access to features including web pay, check imaging and web connect for Quickbooks users.
The banks’ customers will be protected by Digital Insight’s multifactor authentication system, which helps enhance login security beyond username and password by storing a second factor of identity authentication on each user’s PC to help prevent fraudsters from impersonating legitimate users.
Digital Insight claims to be the largest outsourced provider of internet banking services in the US, serving more than 1,750 financial institutions, 6.7 million consumer end users and 108,000 business end users.
