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December 20, 2004

Nokia launches new Field Force Solution

Nokia has launched a new product based on Radio Frequency Identification technology to aid in task management for field forces.

By CBR Staff Writer

The Nokia Field Force Solution consists of the J2EE based software product, the Nokia Local Interactions Server and client software, which work together with the earlier announced Nokia Mobile Radio Frequency Identification technology (RFID) kit for the Nokia 5140 phone and the Nokia NFC shell for the Nokia 3220 phone, and RFID tags.

The Nokia Field Force Solution enables real-time, two-way interaction between the client software, Nokia Local Interactions Server and a company’s existing back-office systems. It allows both the sending of information on location, work time or task status from the field to the office and the receiving of information, such as service instructions or work assignments on the field.

Simply touching the RFID tag placed on objects – such as billboards, meters or other equipment – with the Nokia RFID enabled phone starts the information exchange. The data is then sent as text message or GPRS data as real-time exchange with the Nokia Local Interactions Server and the company’s systems.

The solution has been designed specifically for industry sectors such as security, services, utilities, health care, and government branches to increase the efficiency of field personnel. Application examples include repair, maintenance, asset management, time, attendance, meter reading and work completion reporting.

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